Explore CRM Innovation in Life Sciences

Continuous innovation over the past 10 years has radically transformed the entire commercial model, changing the way pharma and customers connect. Explore this interactive Commercial Innovation Timeline to learn more about ground-breaking commercial innovation.

Explore the Timeline

Veeva & U Webinar Library

Remote Engagement Refresher Webinar
RECORDING
Best practices on the successful execution of the Approved Email and Engage Meeting channel, complete with a live demonstration
Highlights from the Veeva CRM Release 19R3
RECORDING
Key 19R3 features you may have missed, how to turn them on and applications of each
Account Management in Veeva CRM : Tips & Tricks
RECORDING
Customer management challenges in our industry, and how you can address them using Veeva CRM’s My Accounts feature
Multichannel Analytics in Veeva CRM
RECORDING
Simple yet effective CRM reports you can run today to assess the adoption & success of different HCP engagement channels
Driving Effective HCP Communication with Veeva CRM Suggestions
RECORDING
An introduction, use cases from across the world and how to get started with Suggestions
Approved Email Useful Features & Analytics
RECORDING
A brief introduction of Approved Email, followed by use cases and some interesting features as well as helpful reports to measure success with this channel
EMPOWERING YOUR REP WITH AN EFFECTIVE CALL PLANNER
RECORDING
My Schedule Must-Haves, What Good Call Planning looks like & CRM Reports on Planning & Scheduling
VEEVA CRM SUGGESTIONS
RECORDING
Make recommendations on the next best action and right channel for the next customer interaction actionable for your reps in their Veeva CRM workflow.
ACCOUNT TIMELINE
RECORDING
Facilitate call planning by showing all historical account activities in one view rather than going to various lists for each activity type.
MYINSIGHTS
RECORDING
Provide your teams with the insights they need to make informed decisions with customized reports and dashboards.
MULTICHANNEL CYCLE PLANS
RECORDING
Improve visibility on which channel activity provides the most value for your targets with this interaction-based calculation approach.
ACCOUNT-BASED SELLING
RECORDING
Improve account-based selling by enabling collaborative planning, execution, and progress measurement across commercial teams.
CONSENT MANAGEMENT
RECORDING
Learn how to innovate multichannel consent with Veeva CRM.
APPROVED EMAIL
RECORDING
Deliver personalized content without the regulatory risk of traditional email.
CRM AND DATA
RECORDING
Find out how quality customer data integrated with Veeva CRM improves your rep productivity and CRM adoption.
ALIGN
RECORDING
Create faster alignments, deliver end-to-end multichannel cycle plans, and provide rep feedback directly from Veeva CRM.
VEEVA CLM
RECORDING
Create more meaningful interactions with engaging, fully-optimized content.
VEEVA CRM ENGAGE MEETING
RECORDING
Provide your teams with the insights they need to make informed decisions with fully customized reports and dashboards.
VEEVA CRM KAM
RECORDING
Manage strategic accounts with account-focused plans within a single, collaborative framework.
LAUNCH EXCELLENCE
RECORDING
Discover how to leverage Veeva functionality to successfully launch a new product or indication.
VEEVA CRM EVENTS MANAGEMENT
RECORDING
Plan and execute events with control and visibility of all speakers, attendees, activities, and spend.
VEEVA CRM SUNRISE
RECORDING
Learn how your business can benefit from the new User Interface with improved usability, adaptive design and actionable information.
CRM BENCHMARK SURVEY 2018
RECORDING
A detailed look at the outcome from the annual Veeva CRM functionality benchmark, with 25 unique organisations participating from across Asia Pacific
TOP 10 VEEVA CRM REPORTS YOU SHOULD RUN TODAY
RECORDING
Reports on your Veeva CRM that highlight representative behaviour and performance, including custom built reports to suit your business needs
PREPARING FOR SUNRISE ON WINDOWS MOBILE
RECORDING
Prepare, test and train users ahead of Sunrise, the enhanced User Interface for Veeva CRM on mobile devices
VEEVA CRM ON IPHONE – EVERYTHING YOU NEED TO KNOW
RECORDING
Why use Veeva CRM on Iphone? What modules are currently included in the application? And, business and configuration considerations.
CONTENT BEST PRACTICES
RECORDING COMING SOON
Discover how you can drive your Customer Engagement with improved digital content.
DATA CENTRICITY IN A POST – GDPR WORLD
RECORDING COMING
Learn how to manage your data in a compliant way, now that the GDPR is in force.
CRM 18R2 NEW RELEASE DEEP DIVE
RECORDING COMING SOON
Learn about the new features being delivered as part of our 18R2 release.
CORE MODULE SERIES: THE CALL REPORT
RECORDING
Call Report must-haves for Sales, Primary Care & Medical teams, under- utilised call report functionalities and tips on tracking call recording discipline.
REAL-TIME ARCHITECTURE – AUTOSYNC APAC
RECORDING
Learn the details of the Autosync feature and see it live in action. We will be discussing:
  • the underlying reasons for this enhancement
  • the problems we are solving
  • the opportunities that will open up

How-to Videos

Check out these short videos to get some tips & tricks and better leverage key features of your Veeva CRM system.

HOW TO USE
ACCOUNT TIMELINE?
Watch Now
HOW TO CREATE
VIEWS AND LISTS?
Watch Now
HOW TO SCHEDULE
A CALL?
Watch Now
HOW TO USE TERRITORY
MYINSIGHTS REPORT?
Watch Now
HOW TO CREATE
A CALL REPORT?
Watch Now
HOW TO CREATE CUSTOM
PRESENTATIONS?
Watch Now
HOW TO USE
TASKS?
Watch Now
HOW TO USE
CALL OBJECTIVES?
Watch Now
HOW TO USE
MAPS?
Watch Now

Veeva CRM Innovation Guides


VEEVA CRM MYINSIGHTS

Veeva CRM MyInsights can help you turn customer data into tailored insights at the point of planning and decision-making, driving better execution. Read Now.


VEEVA CRM APPROVED EMAIL

Veeva CRM Approved Email enables you to send tailored, approved content to extend your personalized interactions with customers, directly from Veeva CRM. Read Now.


VEEVA CRM SUGGESTIONS

Veeva CRM Suggestions provides field teams with smart recommendations for better and more tailored engagements with healthcare providers. Read Now.

What’s New? Sunrise the New Veeva CRM UI

Intuitive design. Powerful insights. Productive reps. Coming Summer 2018!

Learn How