Transforming Quality Across the Enterprise: 2020 Veeva R&D and Quality Summit Highlights
Life sciences companies – both small and large – shared the benefits of their quality transformation initiatives at the 2020 NA R&D and Quality Summit. They drove greater operational agility, seamless information exchange across functions, and improved partner collaboration.
Bristol-Myers Squibb: Harmonizing quality across GxPs to achieve operational excellence
In the quality track keynote, BMS shared how they integrated, streamlined, and simplified quality systems and processes across GxP domains. The BMS quality team worked with all GxP domains to understand their review and approval processes and replace their local SOPs with global policies and procedures. The team also provided dedicated support to their users who were at different maturity levels along the change curve. Establishing standardized workflows across GxPs, BMS improved operational efficiency, reduced 100+ procedures across functional areas, and achieved a 50% reduction in workflow roles.
GSK: Increasing collaboration and compliance with global document management
In their presentation, GSK discussed their approach to simplifying and modernizing global document management. With more than five million controlled documents stored across multiple legacy systems, GSK needed a modern digital platform that would improve user experience and provide various options to share content across the organization. “We found that users were navigating across different applications and experiencing delays when searching and printing documents,” said Marcus Massingham, senior director of quality systems at GSK. “We consolidated all GxP and non-GxP content in a single modern document management system, achieving 60% usability improvements, and improving system responsiveness by 75%.
Gilead: Increasing manufacturing agility through improved partner collaboration
Gilead shared their quality modernization and expansion journey to support multiple acquisitions and rapidly expanding manufacturing network. Leveraging the same Veeva Vault for internal and external documents, the company streamlined information exchange across 130 contract manufacturing and contract test lab partners. “A single user interface, automated user provisioning, and combined security management have dramatically simplified content management for our users and our partners,” said Jennifer Trundle, director of quality management systems at Gilead.
The company also selected Veeva Vault QMS to transform quality management. “We plan to support our rapid growth in manufacturing and oncology by standardizing quality processes in a single modern, easy-to-use cloud solution,” Trundle said.
Dicerna: Optimizing business processes with unified quality
Dicerna shared how they unified and optimized core quality processes like GxP training, deviation, CAPAs, and change control across all departments. Three years ago, the company began to grow and needed to replace their paper-based system with a scalable cloud platform to achieve better quality outcomes. “Our goals were to improve efficiency, oversight, and decision making,” said Anthony Davis, sr. director of quality assurance & compliance at Dicerna. “We reviewed the efficacy of our processes through the lens of inspection readiness, quality performance, and oversight, and eliminated several non-essential steps.”
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