Be a part of the future of cloud at one of the fastest growing and profitable companies in enterprise software. Veeva is experiencing rapid growth and strong demand as the cloud software market is evolving toward industry-specific, cloud solutions.
Veeva topped the Fortune Future 50 list of U.S. companies poised for breakout growth and was listed as one of the fastest growing companies among Forbes Fast Tech 25.
We build innovative SaaS solutions that span CRM, content management, and data for the life sciences industry. Our more than 675 customers ranging from emerging biotechs to the largest global pharmaceutical companies including Bayer, Lilly, Merck, and Novartis.
We are driven by our core values: do the right thing, employee success, customer success, and speed. We are innovators, collaborators, and thought leaders out to create and bring to market solutions that help our customers improve and extend human life.
Job Summary
Tired of working with old technology? Looking for an opportunity to change how clinical trials, data and content are managed? Veeva’s Vault Clinical suite is the industry’s first and only cloud platform that combines CTMS, eTMF and study startup to unify clinical operations, accelerate trial execution, and deliver real-time visibility.
Veeva China is looking for Consultants who have deep clinical expertise and a passion for helping customers transform the way they manage their clinical trial data and content with our Clinical suite of applications solutions(Vault eTMF, Vault CTMS, Vault Study Startup, etc.).
As a key member of our Professional Services team, the Consultant will be at the forefront of our mission and responsible for three main things:
Understanding our customers’ challenges and clinical needs, translating requirements into solution design, and defining strategies for deploying our cloud-based solution for managing clinical information and content.
Leading and mentoring talented project team members implementing and configuring the designed solution.
Becoming a customer advocate, working closely with other Veeva teams (Product, Pre-sales, Strategy) to ensure customer success today and in the future.
Opportunities are available in Shanghai, Beijing and Dalian for this role.
Responsibilities
Lead life sciences customers in the rapid configuration and implementation of applications to support clinical trial and content management needs in the form of the Vault Clinical suite (Vault eTMF, Vault CTMS, Vault Study Startup)
Define strategies and implementation programs for deploying the Vault Clinical suite
Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
Represent R&D Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Ensure customer success from beginning to end of the engagement life cycle
Requirements
Strong desire to learn new things!
At least Bachelor’s degree in Life Science, Computer Science, or related degree
4+ years of experience working with or for life sciences companies, with clinical software solutions in clinical operations, TMF operations, and/or trial management, as a consultant, business or IT representative
Knowledge of Clinical Trial processes across pharmaceuticals, device and/or biotech sectors, specifically as they relate to document and data collection
Excellent communication skills – written, verbal and formal presentation
Abilities and willingness to “roll up your sleeves” to design and deliver a project
Ability to work independently in a fast-moving environment
Ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
Fluent English language proficiency
Nice to Have
Direct experience with regulatory information management systems, quality information management or content management systems, such as Veeva Vault, TrackWise, OpenText, Documentum, SharePoint, Parexel, DXC, Medidata, Oracle, Bioclinica, Salesforce, Workday, SAP, etc.
Customer service or consulting experience
Prior experience with CTMS, eTMF and eCTD software solutions
Prior knowledge of Clinical Trial process
Prior knowledge in ICH guidelines, Regulatory Documentation & Regulatory Submission with experience in eCTD Submission or Publishing
