Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based software solutions. A pioneer in industry cloud, according to Forbes, ‘Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences.’ We build innovative SaaS solutions that include CRM, content management and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.
Read the buzz, see our videos and hear from our team about the innovation, people and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud? Start your best career move here ….
Job Summary
Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales and services teams to help customers achieve even higher levels of success.
The Lead of Customer Success Management will be responsible for leading the CSM team in China to provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM and further developing Veeva CSM program in China.
To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product. It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.
Responsibilities
Manage the CSM team in Beijing and Shanghai and provide guidance and coach
Align with key CRM stakeholders across IT, SFE, Digital, MKT and other business stakeholders to establish a stronger CRM management program
Promote awareness of the latest innovations Veeva is releasing
Increase the ROI customers get from Veeva CRM
Build solid collaboration between CSM team and account team that will include sales, services, product and support.
Requirements
At least three years’ team management experience
At least three years’ pharmaceutical industry experience with comprehensive understanding of the industry
Excellent client facing skills and proven track record of establishing themselves as a strategic trusted advisor to clients
Strong written and verbal presentation skills
Demonstrated years of IT or commercial excellence (SFE, Digital Marketing etc.) related consulting experience (delivery / implementation)
