Veeva is looking for a Managed Services Consultant who wish to become experts in our Commercial Cloud product suite, who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products including: Veeva CRM, Network, Vault, etc. Our customers are mainly from Australia, Japan, China and South East Asia-Pac. There are also opportunities to work in a Global project where you need to work with Veeva EU/US team members.
Responsibilities
Provide post-go-live System Consulting and Administration
Support the customer-internal System Releases Cycle, including:
Analysis and deployment of new product features.
Maintenance of Production and Sandbox environments
Execute Customer Change Request
Tier 2/3 troubleshooting and how to’s
Data imports and exports using APEX data loader
Adding/deleting/changing users, setting up security, changing territory and role hierarchy
Creation of regular and ad-hoc customer reports
Interact with Veeva Product Support on customer’s behalf
Requirements
Strong desire to learn new things!
At least Bachelor’s degree in Computer Science, Computer Engineering, or other similar degree
Excellent verbal and written communication skills in English or Japanese
Strong Presentation skills
Ability to work remotely and independently with clients
Experience with fulfilling customer needs and managing expectations
Ability to quickly understand requirements and design & articulate potential solutions
Ability to juggle and prioritize
Nice to Have
Customer service or consulting experience with multiple client responsibility
Veeva CRM experience/knowledge
SFDC Certifications
Knowledge and applicable work experience in the Pharmaceutical and Life Sciences industry
Development working experience(only for Japan consultant)
