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Discover New Features and Enhancements

Deliver superior digital customer experiences with Veeva’s recent innovations on customer engagement, content management, and customer reference data.

View the Product Support Portal to get a deeper dive into release notes and information.

*Including Veeva CLM, Veeva CRM Approved Email, Veeva CRM Engage for Events, Veeva CRM Engage for Portals, Veeva CRM Engage Meeting, Veeva CRM Events Management, Veeva CRM MyInsights, Veeva Medical CRM

Release Cycle: Monthly

Latest Release Highlights

23R3.0
Sandbox Date: 16 November 2023
Production Date: 7 December 2023

Watch the 23R3.0 Release Deep Dive video to learn about the latest features.

Key enhancements include:

  • Non-Blocking Sync: Allow field teams to continue working in the Veeva CRM app while the new regular and automatic syncs are occuring
  • Using Content Groups to Align Content: Grant the right access to the right content and have more transparency over content visibility with content groups
  • Submitting Multiple Call Expenses to SAP Concur: Improve the call expense reporting flow by allowing field users to enter and submit multiple expenses to SAP Concur as part of a call report
  • Preventing Negative Sample Inventory: Reduce discrepancies in sample inventory count by blocking disbursements if the inventory quantity goes below zero
  • New HCP Content Player: Enrich the HCP content experience with an enhanced content interface featuring support for ISI (Important Safety Information) and PI (Prescribing Information) links, additional content types, and detailed tracking metrics
  • Enhancements to the High Performance Call Report: Boost productivity for Veeva CRM users on Windows with added features like BRC (Business Reply Card) Sample Sign Later, creating Medical Inquiries and Medical Insights, and more
Download the slides View past releases

Release Cycle: Quarterly

Latest Release Highlights

23R1.2
Production Date: 6 April 2023
Sandbox Date:

Watch the 23R1.2 Release Deep Dive video to learn about new features in this release.

Key enhancements include:

  • Location-based Targeting (Available with CRM 22R3.3) enables users to add location-based targeting to territories using enhanced feedback on the iPad. This streamlines the planning process by allowing reps to plan interactions with HCPs for specific locations.
  • Workday Integration improvements make it even easier to implement Align integration to Workday for roster management. These updates increase automation and remove manual steps.
  • Manager Feedback (Available with CRM 23R1) simplifies the feedback process. Managers now have the ability to change lifecycle states from the account screen – eliminating unnecessary steps.
  • CRM Picklist Inheritance maps CRM picklists to Align. Keep all the benefits of picklists and ensure that territory feedback and assignment rules are translated into the correct users’ language.
Watch the deep dive video Download the slides View past releases

Release Cycle: Quarterly

Latest Release Highlights

24R1
Production Date: 19 April 2024
Sandbox Date: 18 March 2024

Highlights include:

  • Seamlessly connect marketing and medical content ecosystems and automatically transfer medical reference documents to support claims in promotional materials with the PromoMats-Medical Connection.
  • Support process efficiencies and content reuse with Automated Image Tagging. Improve digital asset searchability with automatic tagging of images in your content upon asset upload.
  • Enable reps to create personalized email messages from pre-approved content modules using Veeva CRM Email Builder.
  • Easily group assets within a module for specific channels, messaging, or personas with Modular Content Combinations.
Find out more View past releases

Release Cycle: Triannual

Latest Release Highlights

22R3
Production Date: 19 December 2022

Watch the OpenData 22R3 Deep Dive video to learn more about all the new 22R3 enhancements.

Highlights include:

  • Middle East country expansion
  • Public Claims Data release in 16 countries in EU
  • HCP email data now available in 6 additional key countries
  • Country-specific enhancements, including pharmacy owner structure in Germany, residents in France, pharmacy tax IDs and residents in Spain, and more
Download the Release Notes Watch the deep dive video Downloads the slides View past releases

* Including Veeva Medical CRM, Veeva Vault MedComms, Veeva Link

Release Cycle: Quarterly

Latest Release Highlights

21R3

  • Better content management: Making dissemination of content more seamless by helping field users easily find the right content to support their discussions, and present it in the most relevant format while providing traceability
  • Device flexibility: Expanding digital capabilities to improve parity between devices. New functionality includes the ability for field medical teams to capture and organize key medical insights on their iPhones
  • Streamlined operations and quicker responses to medical inquiries: New, simplified user interface and automated email case intake to improve efficiency and speed response times
  • Expanded KOL identification: Veeva Link now covers 21 therapeutic areas across 76 countries
Watch the webinar

Release Cycle: Quarterly

Latest Release Highlights

22R3
Production Date: 2 December 2022
Sandbox Date: 31 October 2022

  • Increased Innovation Focus for Veeva Vault MedComms and Veeva Vault MedInquiry
  • The existing Vault MedComms becomes a part of Vault Medical. Vault Medical comprises of two applications:
    • Vault MedComms for the creation, review, and distribution of medical content, and;
    • Vault MedInquiry for the intake, management, and fulfillment of medical information requests;
    • These two applications can be used together, or independently of one another.
  • Veeva Network (Veeva OpenData) Connection to Look Up HCP Reference Data – This new connection enables Vault MedInquiry customers to search OpenData for reliable, accurate HCP reference data when creating a case contact.
  • Greater Flexibility Through Improved Vault MedInquiry-Veeva CRM Integration – Easily pull information entered by field teams in Veeva CRM directly to Vault MedInquiry, without the need for accounts to be synched. Cases closed in Vault MedInquiry that originated in Veeva CRM will have a status update pushed back to CRM.
  • Ability to Render High-Resolution Presentation Slides for Veeva CRM & Veeva CRM Engage – A new setting now enables rendering newly created CLM presentation slides at 96 DPI, improving the user experience for KOLs.
Watch the webinar