Vault CRM Suite
Customer-Centric Engagement
Built for Life Sciences
Unify sales, marketing, medical, and service with the only customer-centric engagement solution built solely for life sciences.
New Vault CRM Service Center Advances Industry-Wide Customer Centricity
One Customer, One Journey
Veeva Vault CRM Suite is the industry’s first customer engagement solution to unify sales, marketing, medical, and service with a single customer database. Designed for today’s complex therapies, Vault CRM Suite sets the foundation for personalized HCP journeys, streamlined operations, and better patient outcomes.
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Improve customer centricity
Coordinate across customer-facing teams, personalize HCP interactions, and leverage engagement insights to optimize the customer journey.
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Boost commercial agility
Quickly evolve engagement and GTM strategies, and make rapid insight-driven decisions to optimize field performance.
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Accelerate time to value
Decrease complex integrations and simplify workflows with a single, validated platform purpose-built for life sciences.
The Future of Customer Engagement
With a unified data model and advanced capabilities only available on the Vault Platform, Vault CRM Suite delivers greater agility and insights to customer-facing teams.
Vault CRM
Drive more effective and coordinated HCP engagement from a single customer database.
Approved Email
Stay connected with customers and extend face-to-face conversations with personalized emails.
Events Management
Improve event execution and gain more insight into speaker programs, advisory boards, strategic meetings, and more.
Engage
Be there for HCPs in their moment of need with compliant two-way engagement.
Align
Simplify the field planning process with integrated territory design and alignments.
Network
Deliver trusted customer data with a multi-domain master data management platform.
Nitro
Speed time to insights with an analytics platform that integrates commercial data sources.
Campaign Manager (Available late 2024)
Orchestrate personal and non-personal promotion with full visibility into all HCP touchpoints.
Service Center
Enable inside sales, contact center, and hybrid reps with contact center capabilities embedded within CRM.
“Veeva has the expertise and vision in commercial to help biopharma companies like ours bring complex therapies to patients for years to come.”
Kieron Scrutton
SVP, Commercial and Medical, Digital and Technology, GSK
“Partnering with Veeva sets us up with the long-term technology and data needed for the complexities of modern medicine.”
Patrick Moeller
Global Head of Commercial IT and Digital Pharma, Bayer
Customer Success
Trusted by top and emerging biopharmas
