Veeva Vault CRM Service Center
Unified Contact Center.
High-Touch Customer Service.
Deliver personalized and informed customer support with the only life sciences-specific outbound and inbound contact center embedded within CRM.
Announced Summer 2023 Status Early Customers 0
New Vault CRM Service Center Advances Industry-Wide Customer Centricity
Overview
Unify sales and service with shared data, content, and channels
Vault CRM Service Center is an application for inside sales, contact center, and hybrid reps that enables inbound and outbound engagement across channels, with all data captured in Vault CRM.
Service Center includes case management, video calls, telephony integration, and industry-specific capabilities including consent, sampling, call reporting, and a foundation of compliant content. Microsoft 365 native integration enhances productivity, including case collaboration in Microsoft Teams and OneNote.
Service Center is part of Vault CRM Suite, which means all customer-facing teams work from the same customer data, content, and key processes to deliver a customer-centric experience.
