Response Automation

Quickly and confidently respond to medical information requests at the point of need.

Fewer clicks and faster response times for med info teams.

Reports and dashboards to unlock deeper analysis of key trends.

Accurate, consistent information to support HCP decision-making.

Learn how to manage FAQs and Standard Responses in a way that enables response automation and insight generation.

Create, review, and approve a library of questions frequently asked by HCPs and patients.

Construct standard, pre-prepared answers to FAQs, including email templates and a package of approved documents.

Automatically detect FAQs from inbound inquiries and suggest their corresponding standard response.

“The less time we spend doing things manually, the faster we can get information directly to the HCPs.”