Videos

Maximizing Customer Engagement: The Value of Events in an Omnichannel Customer Journey

Events are one of the most meaningful ways to engage with healthcare professionals across the customer journey. When embedded into the overall engagement strategy, events become a gold mine of valuable insight into HCP behaviors and preferences that are core to omnichannel.

Hear Dave Yates, GSK, and Jo Cowler, Bristol Myers Squibb, as they discuss:

  • How BMS and GSK manage events within the broader mix of HCP engagement channels
  • Best practices for leveraging events to deepen customer relationships and drive business results
  • Maintaining a global core approach while being flexible for the regulatory needs of local markets

Discover how Boehringer Ingelheim, GSK, and Kyowa Kirin International streamline the end-to-end events process to gain a 360° customer view, maintain compliance in all markets, and optimize speaker utilization. Check out the eBook.

Interested in learning more about how Veeva can help?